FAQs About Drugs, Pharmacy & Prescriptions

Prescription Drugs: FAQs on Buying Canadian Drugs Online


Shopping at Canada Drug Pharmacy


  1. Are you certified by the Canadian International Pharmacy Association (CIPA)?
  2. How can I contact CanadaDrugPharmacy.com?
  3. How come I can't download your order forms, documents or other promotional offers on your website?
  4. Is CanadaDrugPharmacy.com a pharmacy?
  5. Is it safe to order from your website?
  6. Should I tell my doctor that I’m having my prescriptions filled by CanadaDrugPharmacy.com?
  7. What is required to place an order with CanadaDrugPharmacy.com?
  8. Why are your drugs so much cheaper?
  9. I can see that CanadaDrugPharmacy.com is a member of CIPA, IPABC, and PharmacyChecker.com. What are these organizations?

Quality Prescription Drugs


  1. Where are my medications coming from?
  2. Are all of your drugs from Canada (i.e. Canadian drugs) or do you also sell drugs from other countries?
  3. Are my drugs manufacturered in the same country from which my drug is shipped?
  4. How large a supply of my medication can I buy?
  5. If I only want my prescription filled by a licensed Canadian pharmacy (or a pharmacy/fulfillment center in a specific country), is this possible?
  6. What's the difference between an initial online prescription order and a refill prescription order?
  7. What’s the difference between generic drugs and brand name drugs?
  8. What's the difference between the branded products you sell and the ones I get locally?
  9. Why are there packaging differences?
  10. Why do the pills I receive from you look different from the ones I get from my local pharmacy?

Drug Orders and Shipping Info


  1. Can I bundle my prescription order with someone else’s order into the same package?
  2. How do I place an online prescription drug order?
  3. How do I place online prescription refill orders?
  4. How do you ship my medications to me?
  5. In the event that my medication is shipped from a country other than Canada, will the fulfillment center in the other country be shipping me Canadian drugs?
  6. Once I place my online prescription order, can I cancel it?
  7. Once I place my online prescription order, how long does it take for me to receive my medications?
  8. What happens if my package gets lost or damaged in delivery?
  9. What happens if my package gets lost?
  10. What if I can’t find my prescriptions online?
  11. What if I can't find the medicine I'm looking for on your website?
  12. Why do some orders take longer than the estimated time of delivery?

Payments, Fees & Refunds on Prescription Drugs

  1. Do you charge any sales tax?
  2. What are ALL the costs associated with placing an order with CanadaDrugPharmacy.com?
  3. What do you charge for shipping on prescription and/or non-prescription orders?
  4. What is your refund policy?
  5. What is your return policy?
  6. Will you beat a competitor's price?

 

Are you certified by the Canadian International Pharmacy Association (CIPA)?

Yes, our Canadian pharmacy and website are CIPA approved. We have been certified by the Canadian International Pharmacy Association (CIPA) for many years. To view our certification, please click here. We've also been approved by PharmacyChecker.com and offer a BuySafe guarantee to all our customers on every order.

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What is required to place an order with CanadaDrugPharmacy.com?

All you need is a valid prescription written by a qualified physician licensed in your country of residence.

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How do I place a online prescription drug order?

Ordering is easy. All you need is a valid prescription from your physician. Once you have this, simply complete our application order form and fax it to us at 1-877-558-5459. Please mail us your original prescriptions to:

Canada Drug Pharmacy.com
PO Box 97176
Richmond Main Post Office
Richmond, BC
Canada V6Y 4H4

Upon receipt, your order will be processed and shipped directly to you.

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How do I place online prescription refill orders?

Simply contact us toll-free at 1-877-275-1525 or email us your refill request at [email protected].

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Is it safe to order from your website?

Absolutely. Our website utilizes 128-bit SSL encryption. This level of security protects your information and privacy.

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Is CanadaDrugPharmacy.com a pharmacy?

No. CanadaDrugPharmacy.com is an international pharmacy referral and administration service established to help you get in touch with licensed international pharmacies and approved fulfillment centers from around the world that can fill your prescriptions at affordable prices. CanadaDrugPharmacy.com does not provide pharmacy services itself. It acts only as an intermediary to assist you in filling your prescriptions. The products on our website are offered to you by our affiliated international pharmacies and approved fulfillment centers. All prescriptions are filled directly by one of our affiliated licensed international pharmacies and/or approved fulfillment centers from their respective jurisdiction and mailed directly to your home. All of our affiliated pharmacies and fulfillment centers require a valid prescription written by your own doctor to be provided before any order for prescription products can be filled and shipped. All of our affiliated pharmacies and fulfillment centers have been approved by the regulatory bodies from their respective countries.

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Where are my medications coming from?

All medications are filled and shipped from fully licensed pharmacies and/or approved international fulfillment centers that meet the highest standards of safety and service. All medication orders are filled at affiliated CIPA certified licensed Canadian pharmacies and/or Pharmacy Checker certified international fulfillment centers. To verify a Canadian pharmacy CIPA certification or Pharmacy Checker certification, please click on their respective links. Through our international mail-order prescription service, we ensure that you receive reliable, safe, and affordable medications. In addition to dispensing from our Canadian dispensing pharmacy, medication orders are also filled and shipped from international fulfillment centers that are approved by the regulatory bodies from their respective countries. Medication orders are filled and shipped from approved fulfillment centers around the world including, but not limited to, Canada, Singapore, United Kingdom, New Zealand, Turkey, Mauritius, India, Australia, and the United States. The items in your order may be filled and shipped from any one of the above jurisdictions. The products are sourced from various countries including, but not limited to, Canada, United Kingdom, New Zealand, Turkey, India, Australia, and the United States. All of our affiliated fulfillment centers have been approved by the regulatory bodies from their respective countries.

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Are all of your drugs from Canada (i.e. Canadian drugs) or do you also sell drugs from other countries?

In addition to shipping Canadian drugs from Canada, we have affiliated contracted fulfillment centers in the following jurisdictions that ship products to our customers: Canada, Singapore, United Kingdom, New Zealand, Turkey, Mauritius, India, Australia, and the United States. Our contracted fulfillment centers in countries (other than Canada) do not ship Canadian drugs.

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In the event that my medication is shipped from a country other than Canada, will the fulfillment center in the other country be shipping me Canadian drugs?

No, Canadian drugs are only shipped from our contracted Canadian pharmacies. In addition to our Canadian pharmacies, we have affiliated contracted fulfillment centers in the following jurisdictions that ship products to our customers: Canada, Singapore, United Kingdom, New Zealand, Turkey, Mauritius, India, Australia, and the United States. These fulfillment centers located in other countries (other than Canada) will ship drugs that they have procured from their own jurisdiction and/or from other countries except Canada and the USA. All of our fulfillment centers have been approved by the regulatory bodies from their respective countries.

Yes, this is possible so long as the product you are looking for is available in Canada (or in the country you've specified). If you would like your order filled only in Canada (or in another specific country), please contact our customer support center and one of our representatives would be happy to assist you with your request. Please note however that the prices on our website generally reflect the most affordable option available from all of our affiliated international pharmacies and fulfillment centers located in Canada, Singapore, United Kingdom, New Zealand, Turkey, Mauritius, India, Australia, and the United States. By choosing to have your order filled only in Canada (or in another specific country), the prices for your medications may vary from our website prices.

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Are my drugs manufacturered in the same country from which my drug is shipped?

It can be, but not necessarily. For example, not all drugs sold in retail US and Canadian pharmacies are made in the USA or Canada. Many generics that American and Canadian retail pharmacies sell may be sourced from Israel, European Union and possibly other countries as well. Even for many brand name drugs, while the manufacturer of the drug may be an American or European company, for a variety of reasons, the drug itself may be manufactured outside of the USA or Europe.

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What's the difference between the branded products you sell and the ones I get locally?

The branded drugs we sell are chemically and therapeutically no different from the ones you get in your local pharmacy. They both generally come from the same exact manufacturer. Generally, the main difference* is in the packaging and the price. Our packaging may be different from what you get locally, but we're also much cheaper.

* Other differences may include differences in trade name, form, and general appearance.

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Why are there packaging differences?

Due to differences in government regulation, different countries have different packaging requirements. For example, a product in Canada (or any other country) will have different packaging than the same product in the US even though both drugs are chemically and therapeutically equivalent and are generally manufactured by the same exact company.

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Why are your drugs so much cheaper?

Due to government price controls, medications from Canada and many other countries are often significantly cheaper than in the United States. Also, other countries may have more affordable generic versions of drugs, which may not yet be available in the US.

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How large a supply of my medication can I buy?

You may only order as much as your physician prescribes for you. Also, all prescription shipments are limited to a maximum 90-day supply per medication. Thus, if your prescription is for a one year supply, we will ship you a 90-day supply once every three months. Note: It is permissible to issue 100 tab/capsule quantities under this restriction.

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Should I tell my doctor that I’m having my prescriptions filled by CanadaDrugPharmacy.com?

You don’t have to, but we recommend that you do. In fact, you can have them call us if they have any questions.

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What are ALL the costs associated with placing an order with CanadaDrugPharmacy.com?

The price advertised on CanadaDrugPharmacy.com is the price you pay plus shipping and handling for each package. The advertised price includes the cost of medicine and all other service fees.

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How can I contact CanadaDrugPharmacy.com?

Easy. Our customer service line is available from 5am-10pm PST, Monday through Friday, and 8am - 3pm PST Saturday-Sunday, at 1-877-275-1525 . You can also email us at [email protected].

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Once I place my online prescription order, how long does it take for me to receive my medications?

You should expect to receive your medications within 2-3 weeks from the date we receive your order. To avoid delays, please fax all application order forms to us at 1-877-558-5459 and use a credit card as your method of payment. Please mail your original prescriptions to:

Canada Drug Pharmacy.com
PO Box 97176
Richmond Main Post Office
Richmond, BC
Canada V6Y 4H4

Why do some orders take longer than the estimated time of delivery?

There are many reasons why your package might be delayed. Most of the delays are out of our control. Holidays, adverse weather conditions, and delays with customs clearance and international mail processing are some of the reasons behind your package possibly being delayed. Although this is a rare occurrence and the risk of delays is small, we understand the frustration and disturbance it might cause you - which is why we do our best to update you if we foresee any delays on your shipment. We also recommend that you place your order approximately 30 days before your current supply is exhausted to help avoid any possible interruptions in your therapy.

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What's the difference between generic drugs and brand name drugs?

When a drug company first invents a drug (i.e. Prozac) that company is the only one allowed to make that drug for a certain number of years. After this time period, other companies are allowed to make the same drug. These drugs are called generics. The original drug (i.e. Prozac) is called a brand name drug. Brand name drugs and their generics are identical in terms of active ingredients. The generic pills may look different (because they are made by a different company) but inside is exactly the same active ingredient which works in exactly the same way. The only difference between brand name drugs and generic drugs is that generics are always less expensive. Please note that different countries have different patent laws. As a result, certain countries may have access to certain generic medications quicker than in other countries.

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What if I can’t find my prescriptions online?

If you can’t find your prescription online, you can call or email us and we’ll see if it or an equivalent substitute is available.

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What do you charge for shipping on prescription and/or non-prescription orders?

We charge a single shipping fee of $10 per package sent to you. All packages arrive by regular Postal Service mail. Please allow 8 to 12 business days delivery for Canadian orders and 14 to 18 business days for international orders from the time we receive your order and prescriptions (if you are ordering prescription products). For overweight or oversized packages, additional shipping charges may apply. Please call for more details.

All packages are fully insured against loss or damage. If for some reason you do not receive your package, we will reship your package to you free of charge. Should you have any questions concerning an order you placed or a package shipped, please contact our toll-free customer support center at 1-877-275-1525 during the hours of 5am-10pm PST, Monday through Friday, and 8am-3pm PST on Saturday-Sunday.

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Can I bundle my order with someone else’s order into the same package?

Unfortunately, no. Each package shipped can only contain medications for a single person.

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Once I place my online prescription order, can I cancel it?

You can cancel your order so long as it hasn't yet been sent to our licensed pharmacy to be filled. Once filled, cancellations or refunds will not be possible. A cancellation fee of $30.00 will apply.

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How do you ship my medications to me?

All orders are shipped using regular airmail. Delivery times vary, but will typically be between 5 - 18 business days.

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What happens if my package gets lost or damaged in delivery?

All packages are covered against loss or damage so you don’t ever have to worry about not getting your medications. If your package is lost or damaged, we will resend them to you.

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Do you charge any sales tax?

No, we don’t charge you any sales tax.

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What is your return policy?

Unfortunately, once a medication has left the pharmacy, it cannot be returned for any reason

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Why do the pills I receive from you look different from the ones I get from my local pharmacy?

Brand name pills normally look different from generic versions, despite the fact that they include the same active ingredient and work in the exact same way. If you order a generic version of your pill medication from us, do not expect it to look exactly like the brand name version that you're used to. Not only that, but in Canada and other countries, there are some brand name pills that look a bit different than they do in your own country, even though they contain the same active ingredient and are manufactured by the exact same company. In the case of two different generics of the same drug, they will look different if they are manufactured by two different companies.

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What if I can't find the medicine I'm looking for on your website?

Please call our customer support center at 1-877-275-1525 and we will be happy to assist you..

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What's the difference between an initial online prescription order and a refill prescription order?

When placing refill orders, no other information needs to be provided, unless there has been a change in your shipping address, contact information, health, in the strengths or quantities of the medications you're taking, or in your preferred method of payment (in which case, this information needs to be provided).  To place your refill order, simply call us toll-free at 1-877-275-1525 or email us at [email protected].  Be sure to provide us with your full name, telephone number and the details of the drugs you want us to refill (i.e. name, strength and quantity). 

Once your prescription has expired (1 year from the date it was originally written), it will be necessary to provide us with a copy of a new prescription issued by your doctor in order for us to continue filling your prescription.

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How come I can't download your order forms, documents or other promotional offers on your website?

If you are unable to download materials off of our website, it may be because your computer does not have the proper software.  The order forms on our website are in both format and in MS Word format.  In order to download and properly open these documents, you'll need to have these programs.  This may also be the reason why you are having trouble downloading other documents or promotional offers from our website. 

To obtain a free copy of Adobe Acrobat Reader so that you may open Adobe PDF files click here. If you are unable to get these programs, please feel free to contact customer service at 1-877-275-1525.  A customer service representative would be happy to fax or mail you all the materials you need.

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What happens if my package gets lost?

Due to rare occurrences with the postal service, packages can unfortunately get lost or experience delivery delays. This may be due to an incorrect address or postal issues beyond our control, which may result from adverse weather conditions affecting international mail, delays in international mail processing and clearance, or seasonal busy periods such as in December and January. If your order becomes lost in the mail, we will send you a replacement at no charge. However, you will be held liable for the lost package if it is determined that you have provided us with an incorrect mailing address or if you failed to provide us with a winter/summer address.

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What is your refund policy?

If you're not completely satisfied with your purchase from Canada Drug Pharmacy and the medication has not been opened, we will either reship your order free of charge or offer you a full refund, including the shipping cost. In the event the medication package has been opened, don't worry! You will still be entitled to receive a refund up to 50% of its value.

In order to qualify for the full or partial refund or reshipment, you must first contact our customer support center for authorization. Once approved, the package must be returned to us via regular mail and postmarked within the first 14 days of receiving your order. Our call center will provide you with more details on how to return the package to us. Refunds or reshipments will only be issued upon receipt of your returned package.

Please note that no returned products are ever restocked or resold after being returned. All returned products are destroyed.

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Will you beat a competitor's price?

If you find a better price advertised, Canada Drug Pharmacy will beat it by 10% of the difference. As long as the competitor is a CIPA or Pharmacy Checker certified member and the medication, its strength/dosage, and quantity match what we have listed on our website, we should not have a problem beating any price. Some exceptions may apply. For more details, please feel free to contact our customer service center.

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I can see that CanadaDrugPharmacy.com is a member of CIPA, IPABC, and PharmacyChecker.com. What are these organizations?

CanadaDrugPharmacy.com is a certified member of the Canadian International Pharmacy Association (CIPA), the International Pharmacy Association of British Columbia (IPABC), and PharmacyChecker.com. While these are not government regulatory bodies, these leading international pharmacy accreditation organizations require all its members to adhere to high standards of practice and stringent safety protocols. CanadaDrugPharmacy.com is proud to be a member of these respected accreditation bodies.

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